Billing Program Amicus Attorney Troubleshooting

Amicus Anywhere (8) Troubleshooting Amicus Anywhere Access Issues; Cannot login to Amicus Anywhere. Amicus Premium Billing (61) Amicus Attorney Premium. Aug 01, 2015 Consumer complaints and reviews about Gavel & Gown Software in. A delay in billing when the. Windows Vista Vortex. I link Amicus Attorney with.

Amicus Attorney Premium Edition offers a bi-directional synchronization with Microsoft Outlook for calendar events, contacts and tasks. This means that changes made in either program will be replicated to the other. The sync runs automatically from the Amicus to the Exchange server, which helps reduce the demand on your workstation. While running the sync is a great option, a few complications may arise when trying to maintain it. Below I’ve listed a few situations that may cause an interruption to the Amicus Exchange sync functionality. The purpose of this article is to help firms stay in front of these issues in an effort to prevent downtime, as well as to help administrators troubleshoot issues if they occur. • An Exchange username has changed – Whenever the username in Exchange is changed, you must update it in Amicus as well.

Each user has a test connection button in the contacts & calendar sync options. If your connection ever fails that means your sync will not work.

• An Exchange password has changed – Anytime your Exchange password is updated, Amicus must also be updated. Failure to do so mean the connection will not be successful and your sync will break. Some firms change their password frequently due to compliancy rules, therefore the sync details must be updated each time. • Email address or domain has changed – If your firm’s domain changes, each sync’d user will need to be updated in Amicus.

If one user changes their email address this must be updated in that user’s Amicus office. • Activating new users – When activating a user, confirm the timeframe. In fact, if you schedule it for earlier today you can kick off the processing of records immediately. Say it’s 1:00 p.m. And you set it for 10 a.m. That morning, the service will see it is past that timeframe and will start up the sync for that user. • User account is pending – If a user is left in pending status and has not been activated by the administrator, the sync will not work.

• A firm member has been removed – This is one that can cause bugs as the exchange service continues to search for an Exchange account that no longer exists or an Amicus calendar that has been taken down. Make sure before their license has been removed or they are marked as former firm member you log in and disable the synchronization of contacts and calendars. For further assistance with your Amicus Attorney software, please contact Accellis Technology Group today. As a Senior Software Consultant for Accellis Technology Group, Colleen customizes software solutions for law firms both regionally and nationwide. She enjoys all arenas of consulting including installations, database conversions, training and troubleshooting. Colleen collaborates with firms to create tailor-made customization options, automated workflows and increased efficiencies.

Colleen is a certified consultant for Time Matters®, Amicus Attorney® and numerous cloud-based products including Clio and Amicus Cloud. Colleen has a Bachelor’s of Science from Bowling Green State University.

Pros: I like the overall software. However, for the cost, the accounting side is lacking, and the tech support is horrible. For the price of this software, I expect more.

Cons: The cost and the tech support. If you are going to double the cost of the software, you should at least have good tech support. The last couple of times I have called in I was told my issue needed advanced technical support. I have still not had a call back, even though I was promised a call back in 24 hours. Best Of Foo Fighters Zip more. I have had to hire an outside consultant at my expense to fix this problem. I have difficulty justifying paying a monthly subscription fee for this horrible support.

I would love an answer to this, but when I ask on tech support calls they have no response. Pros: TIME & MATTER MANAGEMENT: Timers and time entries are pretty simple. Download Shopnotes 125. Knowing all people involved in a matter all in one place; engineers, judges, etc. Is a great feature. Adding emails to a file is a good idea but time-consuming. Having all the data for a client in one place is good.

BILLING: I like that the Billing and Attorney sides are separate. Billing and accepting payments works quite well. Amicus can do split billing which is important to us. The interface with Quickbooks is quirky but after 1.7 years of working with it we've figured out most of the issues and found workarounds. Reports can be downloaded to Excel which is vital to my managing the firm. Cons: CONS: The end-user learning curve is huge and not intuitive which has led to a lot of attorneys entering time and not using Amicus for anything else. Text onscreen is exceptionally small, and for most users, problematic.